This Policy explains which of your personal data are collected by Deckee Pty Ltd (hereinafter “we” or "Deckee"), for which purposes and how they are processed.
Generally, we collect your personal data if you create an account, when you use our services and products, when you email or call us or send us a message, when you use our websites, apps and social media. We inform you that the personal data collected during such processes will be used in order to reply to your queries, to allow you to use the services and products provided by Deckee, to carry out marketing activities, to provide customer support and to carry out analyses in order to ensure you have a customized user experience on the website and the app, as specified below.
1. Who processes your data – Data Controller
Deckee Pty Ltd is the Data Controller of the processing of your personal data, necessary to provide you with the services and products of Deckee and, upon your consent, for marketing purposes, consistently with the purposes and modalities indicated below.
2. Which data we use – type of processed data
For the purpose of creating your Deckee account and providing you the Deckee services you have requested, as well as giving you customer assistance, we process your personal data such as name (or nickname), email address and telephone number.
Also to allow you to use Deckee's services and products, we process information on your location and that of your device.
To allow you to share the information you decide to disclose to the users of Deckee's services, we will use data relating to your location and the personal information that you will decide to post using certain features which will be activated exclusively upon your request.
In order to send you commercial information about our products and services and to submit proposals tailored to your tastes, we may use your email address, your name and some browsing data, provided you have previously authorised such processing.
3. Where we collect your data – Data collection methods
Directly from you
For example, if you download the app, if you create an account, or if you send us a query via email or through other communication means. If you do not communicate your data we may not activate your account or we may provide you with a very limited service. In all cases under section 4 where it is stated that the processing of your data is optional, revocable or that it can be activated upon your request, the failure to communicate your data does not affect your use of Deckee's services.
Through the use of the websites and the app
We use analysis tools to improve the functionalities of the websites and the apps and make their use more efficient.
From third parties
Your activities on our websites and apps may be posted on the social media platforms you have an account on (and of which you have accepted the terms and conditions, including those relating to the use of your data).
4. Why and for how long we process your data – Purpose and legal basis of processing – Data retention period
To provide you with Deckee's services and products, through our apps and our websites, to give you information and assistance for the activation of your account and on Deckee's services.
The processing of your data is necessary to give you access to the apps and the websites of Deckee and their functionalities, to respond to your requests and to assist you when you use our products and services.
During your use of our products we may collect information about your location, such as IP address, GPS location or other information sent from your mobile device on which one of our Apps is installed. This information is mandatory so that we can provide you with our services, such as the reporting of alerts and warnings, or the synchronization of your data with other devices. Failure to provide such information may entail the impossibility to access our services. The information on your location will be collected only upon your authorisation, which you will provide to us by authorising the use of the GPS location at the moment of the activation request. If instead you will not authorise the use of the GPS location, our App will not have access to information related to your location and will not be able to operate with all its functionalities.
To send you communications in connection with your purchase order.
We may send you emails (or other types of messages, such as in-app messages) regarding your account or Deckee’s products and services.
To properly manage your customer account.
We process your data for accounting, administrative and tax purposes, directly related to the business of Deckee as required by the applicable legislation.
To send essential information concerning your account and your use of Deckee products and services.
To let you interact with customer care operators.
We may use your e-mail address or telephone number, as well as your name and/or postal address, to assist you in case you need help using the app or in general for the use of Deckee's products and services.
We might also collect information regarding customer assistance or issues occurred to our service. To improve quality of customer care services, subject to applicable legislations, Deckee may also record and listen conversations with customer care operators. In addition, Deckee might analyse any feedback provided voluntarily through surveys submitted to the client.
To improve the quality of our maps and services.
The data of users concerning navigation, after being anonymised, can also be used to process information, including statistics, necessary to improve or correct our maps and services, thus contributing to the quality of our products.
To monitor and improve our products, services and websites.
With your consent, we analyse your data to improve our approach towards you and our customers in general, through automated processings, including profiling. We do this so that we can make better decisions related to services, advertising, products and content based on greater awareness of how our customers use our services and to ensure you a customized user experience. For such purpose we may also collect the advertising identifier of your mobile device (IDFA - Identifier for Advertising - for iOS devices and ADID - Google Advertising ID - for Android devices) to enable us to always provide you with targeted and accurate ads based on your preferences and your interests.
To prevent or assess unlawful conducts, to protect and enforce our rights.
For example, we may use your data to prevent or prosecute torts and infringements, including of our - and third parties’ - intellectual/industrial property rights, or to prevent or prosecute cybercrimes or crimes committed through the internet.
For Deckee's and its own partners marketing purposes.
To obtain information on the use of the website or app.
When you browse our website or app, the software procedures and the computer system controlling the functioning of the web applications acquire, during their normal operation, some data whose transmission is implicit in the use of Internet communication protocols.
This information is not collected to be associated with identified data subjects, but due to their very nature they could, through processings and associations with data held by the Data Controller or by third parties, allow users to be identified.
Deckee uses this information solely to allow proper usage of functionality on its website and apps and to process the operations normally related to the use of the website and of the apps in connection to customer care activities.
Data obtained from browsing may be used, with your consent, also to determine your preferences and carry out web analytics activities to evaluate the profitability of each online activity and understand the user’s behaviours with the aim of improving the available services. It is however your right to object, at any time and without charge, to the processing of your data for this purpose.
To obtain information on the use of the app.
We may collect data relating the type of device that you are using, or the operating System version of your computer or device. We may also analyse how often you use the app and from where you downloaded it.
We collect data from users about their usage of our apps. The types of analytical information that are collected include the date and time the app accesses our servers, app version, the location of the device, language setting, what information and files have been downloaded to the app, user behavior (e.g., features used, frequency of use), device state information, device model, hardware and operating system information, and information relating to how the app functions.
Deckee uses this data to improve the quality and functionality of our apps; to develop and market products and features that best serve you and other users; and to help identify and fix app stability issues and other usability problems as quickly as possible.
Google Analytics is used on our mobile apps to better understand usage of our apps, to improve user experience, and to track migration of users to new versions of the apps.
5. Social Networks
6. With whom we share your data – recipients of the personal data
With other Deckee's users
Some features of the Deckee apps allow you to interact with other users, to whom the objects which you will insert or modify, your comments, your nickname, and the other information that you want to share will be visible.
With Deckee's commercial partners
With service providers
Deckee uses third-party services (cloud, analysis, profiling, messaging, app and website browsing functionalities and components of Deckee's products and services) that operate as data processors. These subjects acquire only the personal data necessary to fulfil their functions and may use them only for the purpose of performing these services on our behalf or to comply with the law.
With other companies belonging to the Deckee's Group
Your data may be shared with other companies belonging to Deckee's group either for internal administrative and organisational purposes or to provide you with the services you have requested or with customer assistance.
With judicial or administrative authorities
Where we believe we have to do so to comply with an order from the judge or from an authority, or to comply with legal obligations or in order to protect us or third parties judicially, we may disclose your data to the Judicial Authority or to a Governmental Agency.
The websites, the app and Deckee's services and products in general are not intended for minors under the age of 16, who shall not therefore provide personal data to Deckee. In the event that Deckee becomes aware that it has collected personal data from users under the age of 16, it will take the necessary steps to delete such information as soon as possible.
8. Your rights
In addition to managing your preferences on processing of your personal data in accordance with the previous paragraphs, you can contact Deckee to request access to your personal data, rectification, erasure of the same or restriction of the processing, to object to the processing and ask for the portability or the copy of your data; you can also revoke the consent at any time (this will not affect the lawfulness of the processing based on the consent given before the revocation).
When you exercise the right of access, you have the right to know if the processing of your data is underway, what the purpose of the processing is, what are the categories of processed data, who are the recipients or categories of recipients to whom your data are communicated, the retention period of your data (or the criteria for determining the retention period), if an automated processing is underway (e.g. by profiling) and what is the logic of such processing, the origin of the data (if not collected initially by us).
You have the right to lodge a complaint with the Authority for the Protection of Personal Data and to ask to the data controllers, at any time, information about the data processors and the persons authorized by the data controllers to process your data.
You can exercise your rights by contacting Deckee via email at email@example.com.