Great until you have to make a claim
Reviewed Sep 2018
I have been with Pantaenius for five years and, up to the point of having to make a claim, have been satisfied. It is when you make a claim their true colors emerge. We had a severe storm cell pass through which caused some toe rail and stanchion damage. I obtained two quotes for the repair and was offered around 25% of the value. They want to do a sub standard unsafe repair, do not answer questions posed to them and leave you hanging for up to six weeks between communications. Not impressed at all. Still waiting for the claim to be resolved 10 months after the event.