If I didnt have to give 1 star - I wouldnt. Poor payout and poor service
Reviewed Oct 2017
Fully comprehensive insurance policy - costing $3200 pa. Been with them 5 years - never made a claim. Boat severely damaged in flooding caused by Cyclone Debbie. Took 2.5 months to approve salvage. Meanwhile boat sat in water rotting. Then once towed, sat for a further 1.5 months on a hard stand, with no sign of an assessor. Assessor finally came and it took him another month to write his report. Over $90k damage, they offered $16k. We had no energy left to fight claim, and just accepted. Will not insure with them again. Assessor was someone who used to work for Nautilus, but had just started his own business. Felt he might be getting some kind of kick-back for his assessments.