I will be taking my business elsewhere from now on
Reviewed May 2018
Staff are knowledgeable and helpful when selecting an item but need to do some research on what is legally returnable. The ACCC states "You do not have to return products in the original packaging in order to get a refund.". However, I was told by staff that even though I had bought the item 2 hours prior to returning it, and with the original receipt in order to upgrade to a more expensive jacket I could not return it without a tag. I understand why online sales are taking off and unfortunately for Whitworths I will be taking my business elsewhere from now on.