Reviewed Aug 2015
For the past 2 weeks one of my rather old Yamaha FT9.9 HT engines had been misbehaving. The engine is fitted to a Seawind 1000 catamaran and is not easy to remove. The symptoms were really quite fluffy and at various times I thought that the cause was fuel flow, then spark then finally evil spirits. Being a long way from home I finally gave up and contacted the local Yamaha outboard agent. Zane, the workshop manager, was extremely patient & supportive as I worked my way through the history of the problem and my 'brilliant' diagnostic assessments. I even cancelled a scheduled visit to the boat on quite short notice when I thought that I had 'finally' fixed the problem.
In the end I gave up and called in the professionals for an onsite assessment and repair. Despite being busy in the workshop, they had a tech out within 2 days and he was great. Greg listened to what I had to say and suggested that the CDI was almost certainly the culprit. Suffice to say he was right - we swapped the CDI from the good engine to the bad and it ran beautifully. A new CDI was sent up from Sydney and fitted whilst we were visiting family, also in Sydney.
Conclusion: The team at Rising Sun Marine (workshop and spare parts) are a great bunch of guys who are polite, professional and very much focused on keeping their customers (and their engines!) happy. I thought that their prices were most reasonable and I strongly recommend them to anyone needing Yamaha support.