Reviewed Jan 2018
Cunningham Marine say on their website "We pride ourselves on customer service as our reputation means a great deal." In my experience they just don't live up to this slogan.
In fairness, they did attend to a couple of issues with my brand new boat, but then Ian Cunningham refused to answer phone calls and emails.
In my experience the leadership at Cunningham Marine inspires only a very lackluster performance and total lack of respect from its staff. This is evidenced by their total lack of attention to detail and staff who call the boss by his surname only when talking to customers.
I have called and emailed Ian Cunningham without response and called and texted Larry and Nick. When Nick finally answered his phone he was abusive. (They all promised to "look after me" in separate conversations - "If you have any problems at all just call me and I'll look after you.") When I said "How are you Nick" his reply was "Up the shit". He said "Every time you phone you expect us to drop everything and attend to your needs." He also said, "How come yours is the only boat which has these problems?" At the end of the call he promised to call me back. Instead of calling, he texted me with the message "We will help you in the new year..and tend to it then..will be in touch first week in January"
Guess what Cunningham Marine - it's now 25th January and unsurprisingly I am still waiting.
Cunningham Marine were OK when the dollars were flowing their way and once they were asked to deliver on their verbal promises to look after me, they just couldn't/wouldn't or refused to deliver.